Technical

There are many possible reasons why you may be experiencing poor video playback. HD video playback requires a better than average internet connection and computer processor, so if you have a slow connection or older computer, you may experience issues. If you are experiencing choppy playback you may try one of the following to resolve this:

  1. Select a lower video quality. The default quality is set to HD 720P which may be too heavy for your current internet connection. Click on the settings button under the video player and make your selection under “Video Quality.”
  2. For reliable streaming we recommend selecting the RTMP method. If the video is choppy or buffers frequently, try switching to the HTTP setting. Click on the settings button under the video player and make your selection under “Streaming Method”. Depending on your internet connection speed and the playback quality you have selected, you may find one of these methods work better than the other.
  3. Turn off other programs, virus protection, ad blocker, or energy saving settings as they may interfere with HD video playback.
  4. Stop any files that you may be downloading in the background.
  5. Try closing other browser tabs if you have many opened.
  6. Try another browser and see if that helps. We recommend the latest versions of the following browsers: Google ChromeFirefox.

This may be because you don’t have the latest version of Adobe Flash Player installed. You can get the latest version here.

You may be using the wrong username/password combination to log in. Make sure you use your username to login and not your email address. Your email address may be associated with an older expired account. Check the purchase confirmation email we sent you upon signing up if you don’t recall your username. If you can’t find it, try checking your email account’s spam folder.

It is also possible that your membership may have been banned. We may temporarily ban your membership if we feel your account has been compromised. We may ban accounts due to sudden increases in the number of login attempts. Increased login attempts may mean that your username and password have been compromised and/or shared/posted on the internet. Your personal data is secure and no transactions can be made during this ban period. Contact us if you think your account has been banned to have your password changed and your account reactivated.

At this time we only offer our exclusive content via high speed streaming.

There are many possible reasons why you may be experiencing poor video playback. HD video playback requires a better than average internet connection and computer processor, so if you have a slow connection or older computer, you may experience issues. If you are experiencing choppy playback you may try one of the following to resolve this:

  1. Select a lower video quality. The default quality is set to HD 720P which may be too heavy for your current internet connection. Click on the settings button under the video player and make your selection under “Video Quality.”
  2. For reliable streaming we recommend selecting the RTMP method. If the video is choppy or buffers frequently, try switching to the HTTP setting. Click on the settings button under the video player and make your selection under “Streaming Method”. Depending on your internet connection speed and the playback quality you have selected, you may find one of these methods work better than the other.
  3. Turn off other programs, virus protection, ad blocker, or energy saving settings as they may interfere with HD video playback.
  4. Stop any files that you may be downloading in the background.
  5. Try closing other browser tabs if you have many opened.
  6. Try another browser and see if that helps. We recommend the latest versions of the following browsers: Google ChromeFirefox.

This may be because you don’t have the latest version of Adobe Flash Player installed. You can get the latest version here.

You may be using the wrong username/password combination to log in. Make sure you use your username to login and not your email address. Your email address may be associated with an older expired account. Check the purchase confirmation email we sent you upon signing up if you don’t recall your username. If you can’t find it, try checking your email account’s spam folder.

It is also possible that your membership may have been banned. We may temporarily ban your membership if we feel your account has been compromised. We may ban accounts due to sudden increases in the number of login attempts. Increased login attempts may mean that your username and password have been compromised and/or shared/posted on the internet. Your personal data is secure and no transactions can be made during this ban period. Contact us if you think your account has been banned to have your password changed and your account reactivated.

At this time we only offer our exclusive content via high speed streaming.

Billing

We offer discreet billing for our customers. This means the description in your statement will not match the product name you signed up with. In its place, the name of our billing processing company will be on your statement. Upon enrollment to any of our sites, you’re sent a welcome email that includes membership details that lists the name of the billing processing company that accepts your payment. If you can’t find this email in your inbox, try checking your email account’s spam folder. If you feel you haven’t received this confirmation email, give us a call and we will provide you with professional advice in the event you have been a victim of fraud.

Upon successful cancellation of an account, you will be sent a confirmation email to the email address used during sign-up. If you can’t find this email in your inbox, try checking your email account’s spam folder. If you haven’t received the confirmation email or you don’t have access to the email address on file, give Epoch.com a call and we’ll verify the cancellation.

Many of the sites allow for the purchase of a trial membership at a special-offer price and are only available for a certain number of days. All trial memberships are automatically upgraded to standard monthly memberships unless they are cancelled within the trial period. Please refer to the “Terms and Conditions” of the website that you joined for further information.

Please contact Epoch.com to cancel your membership


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